@import url('https://fonts.googleapis.com/css2?family=Sora:wght@600;700&family=Inter:wght@400;500;600&family=IBM+Plex+Mono:wght@500&display=swap');

:root {
  --ink: #1C2541;
  --slate: #3A506B;
  --slate-soft: #6b7f99;
  --amber: #F0A500;
  --bg: #F6F7FA;
  --panel: #FFFFFF;
  --border: #E3E6EC;
  --success: #2E933C;
  --success-bg: #E7F5EA;
  --danger: #C1121F;
  --danger-bg: #FCE9E9;
  --warn: #B7791F;
  --warn-bg: #FBF0DD;
  --info-bg: #E8ECF3;
  --text: #232A3B;
  --text-soft: #5B6478;
  --radius: 8px;
  --font-display: 'Sora', sans-serif;
  --font-body: 'Inter', sans-serif;
  --font-mono: 'IBM Plex Mono', monospace;
}

* { box-sizing: border-box; }
html:focus-within { scroll-behavior: smooth; }
body {
  margin: 0;
  font-family: var(--font-body);
  background: var(--bg);
  color: var(--text);
  font-size: 15px;
  line-height: 1.5;
}
a { color: var(--slate); text-decoration: none; }
a:hover { text-decoration: underline; }
:focus-visible { outline: 2px solid var(--amber); outline-offset: 2px; }

h1, h2, h3 { font-family: var(--font-display); color: var(--ink); margin: 0 0 .4em; letter-spacing: -0.01em; }
h1 { font-size: 1.5rem; }
h2 { font-size: 1.15rem; }
h3 { font-size: 1rem; }
p { margin: 0 0 1em; }
.mono { font-family: var(--font-mono); }

/* ---------- App shell ---------- */
.app-shell { display: grid; grid-template-columns: 230px 1fr; min-height: 100vh; }
.sidebar {
  background: var(--ink);
  color: #cfd6e8;
  padding: 20px 16px;
  display: flex;
  flex-direction: column;
  position: sticky;
  top: 0;
  height: 100vh;
  overflow-y: auto;
}
.brand {
  font-family: var(--font-display);
  color: #fff;
  font-size: 1.15rem;
  font-weight: 700;
  display: flex;
  align-items: baseline;
  gap: 6px;
  margin-bottom: 28px;
  padding: 0 6px;
}
.brand .dot { color: var(--amber); }
.nav-group { margin-bottom: 22px; }
.nav-label {
  font-size: .7rem; text-transform: uppercase; letter-spacing: .08em; color: #7f8bab;
  padding: 0 10px; margin-bottom: 6px; cursor: pointer; user-select: none;
  display: flex; align-items: center; justify-content: space-between;
}
.nav-label .chevron { width: 10px; height: 10px; transition: transform .15s ease; flex-shrink: 0; }
.nav-group.collapsed .nav-label .chevron { transform: rotate(-90deg); }
.nav-group.collapsed .nav-link { display: none; }
.nav-link {
  display: flex; align-items: center; gap: 9px;
  padding: 9px 10px; border-radius: 6px; color: #d3d9ea;
  font-size: .92rem; font-weight: 500;
}
.nav-link:hover { background: rgba(255,255,255,0.06); text-decoration: none; }
.nav-link.active { background: rgba(240,165,0,0.14); color: #fff; }
.nav-link svg { width: 16px; height: 16px; flex-shrink: 0; }
.sidebar-foot { margin-top: auto; padding-top: 16px; border-top: 1px solid rgba(255,255,255,0.1); }
.user-chip { display: flex; align-items: center; gap: 10px; padding: 8px 10px; }
.user-avatar {
  width: 32px; height: 32px; border-radius: 50%; background: var(--slate);
  color: #fff; display: flex; align-items: center; justify-content: center;
  font-family: var(--font-display); font-weight: 700; font-size: .85rem; flex-shrink: 0;
}
.user-meta { min-width: 0; }
.user-name { color: #fff; font-size: .87rem; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.user-role { color: #92a0c2; font-size: .74rem; text-transform: capitalize; }
.logout-btn { background: none; border: none; color: #92a0c2; font-size: .8rem; cursor: pointer; padding: 8px 10px; width: 100%; text-align: left; }
.logout-btn:hover { color: #fff; }

.main { padding: 28px 36px 60px; max-width: 1180px; min-width: 0; overflow-x: hidden; }
.page-head { display: flex; align-items: flex-end; justify-content: space-between; margin-bottom: 22px; flex-wrap: wrap; gap: 12px; }
.page-head p.sub { color: var(--text-soft); margin: 2px 0 0; font-size: .9rem; }

/* ---------- Buttons ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px;
  padding: 9px 16px; border-radius: 6px; border: 1px solid transparent;
  font-family: var(--font-body); font-weight: 600; font-size: .88rem;
  cursor: pointer; text-decoration: none; line-height: 1;
}
.btn:hover { text-decoration: none; }
.btn-primary { background: var(--ink); color: #fff; }
.btn-primary:hover { background: #141c33; }
.btn-accent { background: var(--amber); color: #241900; }
.btn-accent:hover { background: #d99400; }
.btn-outline { background: #fff; border-color: var(--border); color: var(--text); }
.btn-outline:hover { border-color: var(--slate); }
.btn-sm { padding: 6px 11px; font-size: .8rem; }
.btn-danger-outline { background: #fff; border-color: var(--danger); color: var(--danger); }

/* ---------- Cards / panels ---------- */
.card { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); padding: 20px; }
.stat-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(150px, 1fr)); gap: 14px; margin-bottom: 26px; }
.stat-grid-7 { grid-template-columns: repeat(7, minmax(0, 1fr)); }
.stat-card { background: var(--panel); border: 1px solid var(--border); border-left: 4px solid var(--slate); border-radius: var(--radius); padding: 16px 18px; }
.stat-card .num { font-family: var(--font-display); font-size: 1.8rem; color: var(--ink); font-weight: 700; }
.stat-card .label { font-size: .8rem; color: var(--text-soft); margin-top: 2px; }
.stat-card.accent-open { border-left-color: var(--slate); }
.stat-card.accent-pending { border-left-color: var(--warn); }
.stat-card.accent-resolved { border-left-color: var(--success); }
.stat-card.accent-danger { border-left-color: var(--danger); }

/* ---------- Tables ---------- */
.table-wrap { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); overflow: hidden; }
table { width: 100%; border-collapse: collapse; }
th { text-align: left; font-size: .74rem; text-transform: uppercase; letter-spacing: .05em; color: var(--text-soft); padding: 11px 16px; background: #FAFBFD; border-bottom: 1px solid var(--border); }
td { padding: 13px 16px; border-bottom: 1px solid var(--border); font-size: .89rem; vertical-align: middle; }
tr:last-child td { border-bottom: none; }
tbody tr:hover { background: #FAFBFD; }
.ticket-id { font-family: var(--font-mono); font-size: .8rem; color: var(--slate); }
.empty-state { padding: 50px 20px; text-align: center; color: var(--text-soft); }
.empty-state h3 { color: var(--text-soft); }

/* ---------- Badges / pills ---------- */
.pill { display: inline-flex; align-items: center; gap: 5px; padding: 3px 10px; border-radius: 99px; font-size: .74rem; font-weight: 600; white-space: nowrap; }
.pill::before { content: ''; width: 6px; height: 6px; border-radius: 50%; background: currentColor; }
.pill-reopened { background: var(--danger-bg, #FDECEC); color: var(--danger, #D6483C); font-weight: 700; }
.pill-unassigned { background: var(--danger-bg, #FDECEC); color: var(--danger, #D6483C); }
.pill-open { background: var(--info-bg); color: var(--slate); }
.pill-pending { background: var(--warn-bg); color: var(--warn); }
.pill-on_hold { background: var(--warn-bg); color: var(--warn); }
.pill-resolved { background: var(--success-bg); color: var(--success); }
.pill-closed { background: #EEF0F4; color: var(--text-soft); }
.pill-low { background: #EEF0F4; color: var(--text-soft); }
.pill-normal { background: var(--info-bg); color: var(--slate); }
.pill-high { background: var(--warn-bg); color: var(--warn); }
.pill-urgent { background: var(--danger-bg); color: var(--danger); }

/* ---------- Forms ---------- */
label { display: block; font-size: .82rem; font-weight: 600; color: var(--text); margin-bottom: 5px; }
input[type=text], input[type=email], input[type=password], textarea, select {
  width: 100%; padding: 10px 12px; border: 1px solid var(--border); border-radius: 6px;
  font-family: var(--font-body); font-size: .9rem; color: var(--text); background: #fff;
}
textarea { resize: vertical; min-height: 110px; }
.field { margin-bottom: 16px; }
.field-row { display: flex; gap: 14px; }
.field-row .field { flex: 1; }
.form-card { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); padding: 26px; max-width: 640px; }
.checkbox-row { display: flex; align-items: center; gap: 8px; }
.checkbox-row input { width: auto; }
.checkbox-row label { margin: 0; font-weight: 500; }

/* ---------- Filters ---------- */
.filter-bar { display: flex; gap: 10px; margin-bottom: 16px; flex-wrap: wrap; align-items: center; }
.filter-bar select { width: auto; padding: 7px 10px; font-size: .82rem; }
.filter-bar a.chip, .filter-bar span.chip {
  padding: 6px 12px; border-radius: 99px; border: 1px solid var(--border); font-size: .8rem; color: var(--text-soft);
}
.filter-bar a.chip.active { background: var(--ink); color: #fff; border-color: var(--ink); }

/* ---------- Alerts ---------- */
.alert { padding: 11px 14px; border-radius: 6px; font-size: .85rem; margin-bottom: 16px; }
.alert-error { background: var(--danger-bg); color: var(--danger); }
.alert-success { background: var(--success-bg); color: var(--success); }

/* ---------- Ticket detail ---------- */
.ticket-header { display: flex; justify-content: space-between; align-items: flex-start; gap: 20px; margin-bottom: 20px; flex-wrap: wrap; }
.ticket-meta { display: flex; gap: 8px; align-items: center; margin-top: 6px; flex-wrap: wrap; }
.ticket-layout { display: grid; grid-template-columns: 1fr 260px; gap: 22px; align-items: start; }
.ticket-layout > *:first-child { min-width: 0; }
.side-panel { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); padding: 18px; }
.side-panel .field { margin-bottom: 14px; }
.side-panel .field:last-child { margin-bottom: 0; }

.thread { display: flex; flex-direction: column; gap: 14px; margin-bottom: 20px; }
.msg { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); padding: 16px 18px; }
.msg.note { background: var(--warn-bg); border-color: #ecd9a8; }
.msg.agent-msg { border-left: 3px solid var(--slate); }
.msg.customer-msg { border-left: 3px solid var(--amber); }
.msg-head { display: flex; justify-content: space-between; align-items: center; margin-bottom: 8px; font-size: .82rem; }
.msg-author { font-weight: 700; color: var(--ink); }
.msg-time { color: var(--text-soft); }
.msg-body { font-size: .9rem; white-space: pre-wrap; }
.note-tag { font-size: .68rem; text-transform: uppercase; letter-spacing: .04em; color: var(--warn); font-weight: 700; margin-right: 6px; }

/* ---------- KB ---------- */
.kb-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 14px; }
.kb-card { background: var(--panel); border: 1px solid var(--border); border-radius: var(--radius); padding: 18px; }
.kb-card .cat { font-size: .72rem; text-transform: uppercase; letter-spacing: .05em; color: var(--slate); font-weight: 700; }
.kb-body { max-width: 720px; font-size: .95rem; white-space: pre-wrap; line-height: 1.7; }

/* ---------- Auth pages ---------- */
.auth-shell { min-height: 100vh; display: flex; align-items: center; justify-content: center; background: var(--ink); padding: 20px; }
.auth-card { background: #fff; border-radius: 10px; padding: 36px; width: 100%; max-width: 380px; }
.auth-brand { text-align: center; font-family: var(--font-display); font-weight: 700; font-size: 1.3rem; color: var(--ink); margin-bottom: 4px; }
.auth-brand .dot { color: var(--amber); }
.auth-sub { text-align: center; color: var(--text-soft); font-size: .85rem; margin-bottom: 24px; }
.auth-foot { text-align: center; font-size: .85rem; color: var(--text-soft); margin-top: 16px; }
.demo-creds { margin-top: 22px; padding: 12px 14px; background: var(--bg); border-radius: 6px; font-size: .76rem; color: var(--text-soft); font-family: var(--font-mono); line-height: 1.6; }

/* ---------- Reports ---------- */
.report-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(280px, 1fr)); gap: 16px; margin-bottom: 20px; }
.bar-row { display: flex; align-items: center; gap: 10px; margin-bottom: 9px; font-size: .82rem; }
.bar-label { width: 90px; flex-shrink: 0; color: var(--text-soft); text-transform: capitalize; }
.bar-track { flex: 1; background: var(--bg); border-radius: 4px; height: 16px; overflow: hidden; }
.bar-fill { height: 100%; background: var(--slate); border-radius: 4px; }
.bar-count { width: 26px; text-align: right; font-weight: 600; color: var(--ink); }

@media (max-width: 880px) {
  .app-shell { grid-template-columns: 1fr; }
  .sidebar { display: none; }
  .main { padding: 18px; }
  .ticket-layout { grid-template-columns: 1fr; }
  .stat-grid-7 { grid-template-columns: repeat(4, minmax(0, 1fr)); }
}